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Keywords: hating social media crisis management

KMT 2021 nr 5 Download PDF

Managing crisis communication in the social media space in the context of hate speech

Cite: , Zarządzanie komunikacją kryzysową w przestrzeni mediów społecznościowych w kontekście zjawiska hejtingu, "Kultura - Media - Teologia", 2021( 47) nr 5, s. 99-110.

DOI: 10.21697/kmt.47.5

Crisis management is often hampered by the occurrence online aggression. Environment of new media and social media is characterized by features which in not-supporting conditions can effectively threaten the crisis management. Hence essential an awareness of the phenomenon, but also potential effects and ways of reacting are being shown. It is worthwhile also having a fact that a presence and an activity are missing the person on the account or isn’t guaranteeing the organization avoiding connected problems from online aggression.

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Dr Monika Kaczmarek-Śliwińska

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